Best Lessons – Eight Lessons We Can Learn From Brexit

On 23 June, the British public made an unexpected and dramatic decision that has not only laid the path for a less than friendly divorce from the EU, but also a rift between the United Kingdom partner countries as well. This decision exemplifies partnership relationships however large or insignificant.

Partnerships are complicated. If the foundations are not solid, you are laying down the path to ultimate collapse. So what lessons can we learn from recent events and how can we avoid our own Brexit partnership crises?

8 Lessons we can learn from Brexit

1 Stay focussed on the ultumate goal

When the founding fathers, Monnet and Schumann, dreamed of a united Europe, their dream was a Europe where no country would be able to take up arms against another. The memory of the carnage of war was raw and strong enough for six European nations to come together to form the European Coal and Steel Community which evolved into the European Economic Community.

Fast forward 40 years and under Jacques Delors, the 12 European member nations evolved into the Single Market, adding the free movement of goods, services, capital and labour to the Vision. This would evolve into a shared services arrangement like no other, spreading over time to 28 countries in total.

A great Vision in principle but difficult to achieve in practice, particularly as the four freedoms would exist best in an environment where language, sovereignty and identity were secondary to the ideal of a one tier Europe without the threat of war.

A vision personifies the ultimate goal and will take time to achieve. Partners to the vision will come up with a series of strategic plans, each with interim goals, all focussing on the ultimate vision. This is where the dreams of the founders begin to differ from expectations that evolve over time. The strategies will involve giving up a level of control. This has to be earned through trust; not blind trust, but trust earned and communicated over and over again. Lack of communication, infighting and bad publicity can easily damage the whole process.

For some, the EU was out there and apart from usually negative publicity in the newspapers (to increase sales), Europe wasn’t perceived as doing a lot except allowing the flood gates open for more foreign nationals to come and take their jobs. In the lead up to the 23 June referendum, proponents of the exit vote were able to capitalise on the lack of clarity of what the EU does by feeding on fear of not being in control of the national interest.

Partners bring to the Vision their own expectations and ideologies. A business partnership may have a Vision based on the pooled resources of two or more companies who are looking to strengthen their market share. A community partnership may have a vision that improves the lives of individuals and communities. In all cases, each partner will come to the table with their own expectations. How do they achieve the vision?

2 Agendas can change

Every partner comes to the table with an agenda. The visible items are put on the table, but some remain hidden. Agendas also change when circumstances change for partners. These can include financial, management and social. The UK has a reputation of being up front with its agenda even when at odds with the other European powers. In 1984 Margaret Thatcher successfully fought for a better financial arrangement and in the 1990’s John Major was successful in excluding the UK from the social Chapter of the Maastricht Treaty. These exemplify the relationship between the UK and our European partners and explain the comments around the less than happy marriage and expected rocky divorce.

Agendas underpin need. For each country, there is an identified perceived need to be in the Union. France wanted to harness post-war West Germany. Britain wanted to halt economic decline.

In the world of partnerships, it is vital for each partner to declare their agenda if they are to foster long term trust. Unfortunately, this is not always the case and partners can hold back the real reason they are interested in the partnership. Without due diligence, partners could find themselves at the wrong end of a hostile situation or find themselves in financial strife because they were not aware of a partner’s intention to use the partnership for personal gain.

3 Build Partnerships on solid foundations

Like the story of the foolish builders that built their houses on the sand, partnerships that are built on hollow foundations easily collapse at the first sign of adversity. The European Economic Community was built on foundations of a strong vision and values of a generation that were involved in major wars. Throughout the first 35+ years, the member countries only had to look to the Berlin Wall to be reminded of a divided Europe. October 1989 was a momentous milestone in the development of Europe, starting the healing process and laying the foundation for a larger, more integrated European Union.

The foundations of a good partnership can be measured by trust, commitment, values, philosophy and culture.

Without trust the EU would not have got to the level it has over the last 60 years. Without trust, it would not have increased from 6 to 28 countries. Whilst trust was high within the cogs and wheels of the European decision-making and administration machines, it didn’t necessarily ripple out to the masses.

Commitment is an interesting concept. Each country came to the table with their own agenda which helped them in bargaining their level of commitment. Commitment was tested at each milestone that led to the deepening of the EU. These milestones were marked by various Treaties, signed by the member countries. In 1991, the UK bargained itself out of the Social Chapter of the Maastricht Treaty. All countries who joined since 1990 are required to join the European Exchange Rate Mechanism (ERM) and adopt the Euro as a part of an economic and monetary union (again a condition of the Maastricht Treaty). A significant step in commitment was the introduction of the European Single Market in 1993. This opened the doors to the free movement of goods, capital, services and people which was further strengthened with the removal of physical barriers (incorporating the Schengen Area within the competencies of the EU as part of the 1997 Amsterdam Treaty), abolishing border controls between most member states. As European integration deepens, member countries are required to extend their commitment a step further, some would say, a step further away from their own sovereignty.

When it comes to partnerships, commitment follows a similar path. Partners agree to commit to an agreed agenda. As time progresses they may be asked to commit more according to an agreed direction. Sometimes the expectations are too high and partners begin to pull back. At other times, internal distractions, changes of management or changes of direction, impact on commitment to partnerships. The EU has survived and grown despite constant changes of member governments and despite internal distractions (eg unification of German). However, the British referendum decision to leave the EU is the first test of change of direction.

The EU has a Values Statement which states that “the Union is founded on the values of respect for human dignity, freedom, democracy, equality, the rule of law and respect for human rights, including the rights of persons belonging to minorities.” It states that “these values are common to the Member States in a society in which pluralism, non-discrimination, tolerance, justice, solidarity and equality between women and men prevail”.

The fundamental principles of British values include: democracy, rule of law, individual liberty, mutual respect and tolerance for those with different faiths and beliefs, and participation in community life.

Although these values appear similar, the EU values statement is stronger on the social aspects than the UK principles. This difference has been demonstrated a number of times, and is now the sticking point with respect to the free movement of people. The UK wishes to restrict the flow of movement of people into the UK. The UK Principles have always been slightly at odds with the EU values.

These values reflect different philosophical approaches. As an island, the UK has a natural barrier to the free movement of people. It also symbolises British sovereignty. The British people have the ability to say enough is enough. Whereas continental Europe has no natural internal borders and the histories of the people are very much different.

When it comes to partnerships, different philosophies / beliefs systems must be considered. An organisation grounded in social justice will not work effectively with an investment bank. Over the last 30 years, many UK manufacturing companies with long paternalistic foundations have closed down, along the way, being bought up and divested or closed by investment bankers interested in the monetary value of the land.

The success of the EU has been incredible considering it brings together so many diverse cultures. Culture is embedded in the tapestry of the European Union, enriched by the many spoken and written languages. Look within the culture of how the EU operates, then it is easy to see why people are confused. The EU Decision-making system is complex and different to how the UK operates. If it’s different, people don’t want to know until it affects them. Thus, it was easy for the Brexiteers to misinform the general public.

An example of the sensitivities of EU culture is what happened at the outbreak of the mad cow disease crisis. I was in Brussels the very day the whole thing erupted. Crisis meetings were held in Brussels and meetings seemed to move from one venue to another every two hours. I remember seeing cavalcades driving from one place to another across Brussels on a few occasions during the day. Absolute madness.

Like countries, every organisation has its own culture. An organisation with a culture of risk aversion is very different from an organisation with a culture of creativity. Even a partnership between sole traders may be impacted by their personalities. Two people who are control freaks will run into problems before too long. Somebody who takes risks will need to compromise if they are to partner with somebody who has difficulties making decisions.

Partnerships built on trust, commitment, similar values and philosophies and compatible cultures have a strong chance of lasting the distance. If any of these foundation stones were to be disturbed, the partnership could become rocky. Of all of these, trust is the most delicate. Break trust and the rest will fall like a pack of cards.

4 Formalise the Agreement

It’s not just an agreement, it’s the basis for your partnership. The first iteration must not just include the expected conditions, but must include a clear communication plan. If the communication isn’t right, then trust breaks down as people become disillusioned when things don’t go to plan and they feel they are being kept in the dark.

In the political arena, the evolving partnership between the European Countries is marked by Treaties. These Treaties include changes to the decision-making process. There is even a Directorate General for Communication. Even a well organised structure such as the European Union has failed to communicate effectively with the general public. Many people in the UK who knew their livelihoods were influenced by the European Union voted to remain in the EU. There are as many people who have no real idea how the EU influences their lives. This I know from my days working in a role that promoted benefits of being in the European Union. If anything, the EU has been a target by the press for scare mongering about the latest interference in the food we eat, or that decisions are made by unelected bureaucrats. If you don’t have an effective communication mechanism, that is written into the agreement, then you are leaving open a weakness in the partnership.

I labour the point about making sure communication is part of the initial agreement based on research I have carried out with partnerships that have been in existence for some time. As they evolved, lessons were learnt. From the wise came the following recommendations:

  • Make sure there is a written and signed agreement from the start
  • Communication arrangements should be explicit in the agreement
  • Articulate what is being brought into the partnership and what is not (people, resources, activities)
  • Each partner must commit – and that commitment must be articulated in the agreement (resources, time, funds).

Don’t walk into a partnership purely on trust. Put everything in writing including how you’re going to communicate, including decision-making structures and the scope of the partnership. You don’t need to be as sophisticated as the European Union. By all means, keep it simple, but listen to the wise and save yourself and the partnership stress later on.

5 Sharing takes time

The road to integration was always going to be a lengthy one with a number of years between each update (Treaty). Apart from the practicalities, it was a wise move to make each change over a period of time. Even Regulations and Directives (agreed policy implementations) involve a period of time for each member country to adopt. It is easy to understand why it takes time for national structures to adopt changes that aim to standardise systems. There is a high level of complexity and change management that needs to be addressed for success.

So why do we rush into setting up a partnership with high expectations? We seem to think everything can be achieved in a very short space of time. We may even be generous and give ourselves 6 to 12 months. Before you know it, timelines start to go awry. Maybe it’s because the foundations aren’t strong enough yet, but it can also be because the partners did not understand the level to which they agreed to partner. There are many levels to a partnership. It can be as little as a networking partnership, or one where organisations cooperate with each other, or one where they integrate some of their services (back of house), or even a full on merger.

A partnership based on sharing resources, systems and processes takes time. It’s not just a paper exercise translated into action. People are involved. It may mean restructuring jobs, sharing some industry knowledge or sharing clients. Partners are expected to share some turf and even give some up. This has been a contentious area within the European Union. The UK has stood its ground on a number of occasions on matters of integration. An example is its withdrawal from the Exchange Rate Mechanism and consequently the decision to retain the Pound instead of adopting the Euro. It’s important to consider from the beginning what is and isn’t involved. Don’t go ahead assuming that a partner will change their mind later on.

If partnerships move too quickly, at least one partner will start to resist. It usually takes anything up to three years for partnerships to embed an agreed shared service unless there is an overarching imperative (eg merger). Sometimes funding or other imperatives means that potential partners are rushed into a creating a partnership. They work to an artificial deadline by which time they are only just beginning to get some traction. The problem isn’t the partners, it’s the unusually high expectations. I have clients who have been working with others for sharing and promoting training programs. It’s been two years and they are still having difficulties in sharing trainers and teaching materials. There have not been enough short term wins to instil enough confidence and overcome issues of mistrust.

6 Money talks – enough to control the conversation?

An entrepreneur recently said to me that he who controls the money controls the partnership. He had been burnt by some shady partners in the past. Reflecting on people I know who had been involved in partnerships that went wrong, money is at the root of a lot of problems (but not all).

A funding body that funds 12 to 18 month projects to facilitate partnership development, isn’t giving them enough time to succeed. I can also list a number of partnerships that have come together with funding, achieved some short term goals but then the partnerships waned when the funding stopped. Funding had been the key driver.

Many businesses go into partnership because they see a partnership as an investment opportunity into their business. If it’s not a mutually beneficial arrangement, it won’t take long for the cracks to show. There are two main scenarios. The partner absorbing the money may continue to treat the funds as part of ‘their’ business, effectively abusing the agreed arrangement. Alternatively, the partner providing the funds may seek to control the partnership. This is where many business partnerships come undone. The money controls the partnership.

In the community partnerships world, the smell of funding can bring partners to the table who, the minute the funds dry up, disappear as quickly as they came. This is a sad reflection on community collaboration that I’ve noticed both in the UK and in Australia.

How does any of this relate to Brexit? The UK’s interest in the EU has always been economic. Becoming a member in 1973 stopped the UK’s economic decline. The City of London has prospered to be one of the largest financial centres in the world. Paris and Frankfurt are jostling to become the supreme financial powerhouse following the Brexit vote, hoping to woo banks and financial investors away from London. The financial sector is already setting its sight on remaining EU members, deserting London as it moves to an uncertain future outside of the European bloc. Sound familiar?

7 Change is inevitable

All partnerships incur change for all partners. Nobody gets out of jail free. It’s the degree and speed of change that partners are prepared to bear that determines the success of the partnership venture.

The EU is an example of incremental change that impacts all members from the minute they become members. In the case of the EU, change rippled out into the community. It didn’t take too many years for Britain to adopt continental bistros, wine and food to the demise of the greasy spoon cafes. Holidays to the continent replaced annual breaks to the seaside. Europe got closer with only 20 minutes in the Eurotunnel for people travelling to Paris or Brussels.

The Coal and Steel Community evolved into the European Economic Community, which, by the time Britain joined, got caught up in butter mountains due to the Common Agricultural Policy. All change, influenced by Margaret Thatcher’s renegotiation of the UK’s financial contribution, saw a rise in structural interventions such as the European Social Fund and the European Regional Development Fund. These became the financial mechanisms for creating and balancing employment across Europe. I remember one region in the UK that set out to prove they had a very high level of social disadvantage so that they could qualify for a high percentage of funding from Europe.

It wasn’t just financial interventions that were used to support change, but also standards. Here lie the myriad of myths such as abolition of prawn cocktail crisps where the reality was that a new directive was introduced to reconcile standards across member countries regarding artificial sweeteners. A lack of understanding or selfish interests perpetuated such myths, some with the intention of slowing down change. By harmonising standards, the EU aims to set quality across Europe. However, many of these standards have been set at common denominator levels where some countries standards remain higher than the standard, allowing other countries to reach an achievable level.

The EU decision-making process is a sophisticated system that crosses cultural and language boundaries. It employs people and resources with the right skills and abilities to manage change with the support of 28 countries. Institutions are divided between the countries to promote commitment. It employs Directives and Regulations for countries to engage with the change process, recognising through Directives that it takes time to embed policy change at the national level.

A partnership at the EU level, though more sophisticated, is no different from a partnership at the grass roots level. Change is inevitable. Everybody must be prepared to engage with change, even if it means wholesale change within each partner’s business or organisation. Change comes with decisions that impact on systems and processes. There will be resistance and there are likely to be those waiting to take advantage of opportunities to throw a spanner in the works.

8 All good things come to an end

Unless a partnership leads to a merger, partnerships will come to an inevitable conclusion. As the EU is heading even more closer towards integration, the UK has decided to get off the carousel. This is not surprising for a country that values its sovereignty. The UK can only play the game for so long before it has to compromise its position. It has always stood out at the decision-making table; at some times standing alone. It will not be a great surprise if other countries also find themselves at the brink of making a decision to wind back their involvement when faced with the decision of further integration.

This is the story of a partnership that grew too big and wanted to go too deep. Had the EU remained at 12 or 15 members, the deepening of the EU might have happened a lot quicker with an equitable balance of economies. Instead, rapid growth led to greater movement of people towards employment in other countries, creating concern for local employment in those countries.

Partnerships are for a purpose. Once that purpose has been served, or when an alternative comes along, the time arrives to dismantle the partnership. That is unless the partnership extends into a merger. Another instance when a partnership ends is because of unresolvable conflict, especially when trust irrevocably breaks down. Some partnerships can be saved by taking an objective view of what is happening in the partnership life cycle and identifying what can be done to move forward again. Inevitably, four out of five strategic alliances and partnerships fail.

80% is a high failure rate. Contributing to this is that very few people, businesses and organisations really go through a process to establish whether the partnership will likely succeed or fail. For many, gut feelings or existing relationships form the basis for the partnership inception. There may be a business case, but no real understanding of the everyday nuances and mechanics of partnerships. There’s nothing to measure during the partnership that identifies problems and enables solutions based on a solid understanding of partnership dynamics. If 80% of the effort were to be put into getting to understand partnerships, to be more objective about the risks and to ensure that the project has solid foundations BEFORE signing any contracts, the rate of failure within the first five years would reduce considerably.

Want to know more? Are you thinking of going into a joint venture or partnership arrangement with one or more entities and feeling a bit apprehensive about whether you’re making the right choice? Don’t be cajoled into doing something you’re not sure about, especially if it involves friends or colleagues. We have designed a system that helps you to work through the need for the partnership, your business case and more importantly, whether you are the right fit for each other. This is the work that needs to happen before you even get to the legalities. It’s based on working with different kinds of partnerships for more than 15 years.

Just Information – Common Misleeding Emails That Lead to Malicious Attacks

Hackers and scammers come up with creative ways to gain control of you and your computer. Unfortunately for us, it’s sometimes very hard to figure out when you are about to be scammed. It’s very important that we know the signs when someone is about to take advantage of us and our computers. Listed below are common scams and tactics that people will use that will then lead to a malicious attack.

1. Phishing Emails

Phishing attempts usually come by form of email. Scammers will send you an email that looks like it has come from a legitimate site, like banks or from stores that you often shop at. Some of the most common forms of a phishing attack include:

* Emails from people claiming to be stranded somewhere. In this type of email, they will ask you to send them money by clicking on an attachment they have sent you. Once you click on the link, the scammers will have access to your private information.

* Emails claiming to be from news organizations talking about some of the biggest news in the world at the time. These emails will ask people to click on the link given so they can then read the whole story. That link will then lead you to a malicious website. This is where the scammers can gain access to your computer’s information.

* Emails threatening to harm you or someone you know if you do not pay the sum of money they are requesting.

2. The Money Laundering Scam

This is one of the oldest scams around. Nearly everyone at one time or another has gotten an email from someone begging you to help them to retrieve their large sum of money from a bank. In exchange for your help, they will offer you a large amount of money.

This is all only the beginning, though, because soon they will be asking you for more money for additional services. At the end of this, you will be left broke and without the promised money. There have even been cases where these people have made a malicious attack on the computer.

3. Greeting Card Scam

This email always looks like it is coming from a friend. However, when you open it, you aren’t surprised with something sweet; you’re surprised by scammers gaining control of your computer. After the “card” is opened, malicious software is downloaded, which is when pop-ups will start showing up all over your screen. You may also notice strange windows popping up on your screen once your computer has been attacked.

There are some very destructive and creative ways for people to gain control of you and your computer. It is often very hard to decipher when you are being attacked. You should always be on the lookout when you get emails. Scammers are always lurking and are just waiting for you to let your guard down so they can take what is rightfully yours. But when you’re always aware, you will be able to prevent yourself from being scammed.

You Choose! – Business Angel or Devil in Disguise

Angels are high net worth individuals who invest on their own, or as part of a syndicate, in high growth businesses. In addition to money, Business Angels often make their own skills, experience and contacts available to the company. This has been immortalised by the program The Dragons Den where people pitch for money and also additional Dragons expertise.

Angels rarely have a connection with the company before they invest but often have experience of its industry or sector. Therefore, the commitment of Business Angels is often very strong.

The majority of Angels make investments for financial reasons. However, there are other motives for investment including taking an active part in the entrepreneurial process, enjoyment from being part of the success of a good investment and the sense of putting something back.

Angels are an important but still under-utilised source of money for new and growing businesses. A typical Angel makes one or two investments in a three-year period, either individually or by linking up with others to form a syndicate. Some Angels invest more frequently. There are approximately 18,000 angel investors across the UK, and around £800m is invested by Angels annually.

It is often thought that you have to be very wealthy to be an Angel Investor, but in fact many individuals invest from around £10,000 in any one company, however some Angels invest much more and money is also tied up for potentially many years. Given that a Angels would generally invest between £10k-£750k as an investment, but are usually in return for a shares. So, most Angel investors will take a portfolio approach and invest in more than one company to give a spread of opportunities to diversify risk.

Angels often invest as part of a group called a syndicate, organised through personal contacts or one of the many Angel Networks. One investor will generally act as a Lead Investor, sometimes referred to as the ‘archangel’, and will act on behalf of the syndicate.

As well as investing money, Business Angels can also bring valuable know-how, contacts and experience to the businesses in which they invest. Investments are made across most industry sectors and stages of business development, but especially in early and expansion-stage businesses. Most prefer to invest in companies within 100 miles of where they live or work although investors in technology companies tend to be prepared to travel longer distances.

What’s The Down Side – With Angels having numerous investments it means that they are not always available when you need or want them. Angels may also appear happy, wonderful people but once they are in a company some of them take on a different persona. They might not be so happy and can sometimes say the wrong thing making you feel embarrassed and unloved. Also an Angel can often require a substantial share allocation and in certain cases become a majority share owner which also has its challenges. An Angel may not see the same as you even when you explain it and could be dismissive suggesting they have seen it all before.

Getting outside investment is a gamble but with the right mindset and business plan and a little rapport they can also be hugely valuable but it is worth considering everything from all different angles before giving away large share allocations as soon as your Angel appears.

Do your homework, know your numbers and follow a plan – it can only be good news when you have taken time to understand your proposition at a granular level!